Blue spinning window

Troubleshooting guide for Blue spinning window in VDO.Ninja and OBS with likely causes and practical fixes.

If you are experiencing this issue and you are using MacOS, please refer to the MacOS specific section

If this happens, there could be numerous reasons.

• Check that you have hardware-acceleration turned on, within OBS, and have updated your graphic drivers.

• Ensure that you are not behind a VPN or firewall. Symmetrical firewalls may block VDO.Ninja traffic.

• If on macOS, use the Electron Capture application instead of the Browser source used by OBS (Also ensure you are running OBS v26.1.2 or newer!).

• Try using a VPN, such as Speedify, to bypass any networking firewalls that your ISP may have enabled.

• Check test.webrtc.org.

Are you using cellular?

• If you are on cellular, try connecting to Wi-Fi instead.

• Ensure your are using a compatible browser (Safari on iOS or Chrome on Android).

• Older iOS devices do not work.

• Check test.webrtc.org.

Are you on IPv6?

Check to make sure your TURN server supports IPv6. The ones I provide should support it though. Check test.webrtc.org.

Are you using an iPhone?

There are numerous issues with iOS devices; see the iOS help section for more info. Check test.webrtc.org.

Are you within a condo building or corporate office?

Firewalls may be setup that block traffic of this type. Talk to your network administrator Other problems? Check test.webrtc.org and see if anything is marked as "RED". You can also try different networks and see if that helps.

If you suspect a service-side issue, you can also try the backup instance at https://backup.vdo.ninja. If you see fullscreen video that is just grey and spinning, it is often still a network or compatibility issue rather than a media-server outage.